GENERAL TERMS AND CONDITIONS
Special order – exceptional goods ordered by the customer that the company does not usually sell.
Seller – UAB „Juvelyrikos oazė“, whose purchase and sale procedure is described in these terms.
Buyer – any person who uses the services of UAB „Juvelyrikos oazė“.
Recipient – the Buyer or a person authorised by the Buyer who receives the goods.
Account – the Customer’s account on the website of UAB „Juvelyrikos oazė“.
General provisions
1.1. These terms, together with the other documents on this website, are intended to provide information about the procedure for purchase and sale in the online store of UAB „Juvelyrikos oazė“ (hereinafter – the Seller) and to set out all contract conditions for a person ordering goods and services in the company’s online store or registered there (hereinafter – the Customer).
1.2. These terms apply to sales in the physical store of UAB „Juvelyrikos oazė“ as well as to orders placed in the online store.
1.3. The Seller has the right to change these terms at any time. When a contract is concluded between the Seller and the Customer, only the version of these terms published at that time applies.
1.4. When concluding a contract with the Seller, the Customer must have read these terms and agree with their provisions and other related documents. By concluding the contract, the Buyer confirms that they are aware of the provisions of these terms and related documents and accepts full responsibility for complying with them.
Goods
2.1. Images of goods in the Seller’s online store are for illustration purposes. Despite the Seller’s efforts to display the colours of goods as accurately as possible, it is not guaranteed that the screen of the Customer’s device will accurately reflect the colours.
2.2. The Seller guarantees that the goods offered will not differ, although they may be packed in packaging different from that shown in the online store.
2.3. All goods presented in the online store are available, except goods that the Seller temporarily does not have, which are separately marked “temporarily out of stock”.
Conclusion of the purchase and sale contract
2.4. A transaction with UAB „Juvelyrikos oazė“ may be concluded by:
• persons aged 18 or over;
• persons aged 16 or over with the consent of their parents or guardians;
• authorised representatives of such persons.
2.5. A contract between the Seller and the Customer may be concluded by registering on the UAB „Juvelyrikos oazė“ website or as an unregistered user, provided that all data required for the transaction is submitted.
2.6. The contract between the Seller and the Customer is considered concluded and enters into force when the Customer is sent an email confirming the order together with a prepayment invoice.
2.7. From the moment the order is placed, the Customer undertakes to pay the full amount to the account of UAB „Juvelyrikos oazė“ within 2 (two) hours.
2.8. Every contract or order concluded with the Seller is stored in the electronic database of UAB „Juvelyrikos oazė“.
2.9. In the case of an online order, the Seller sends a confirmation of receipt of the order to the email address provided by the Customer.
2.10. In the case of a contract for the sale of goods, after preparing the order the Seller:
• informs the Customer that the goods are ready for collection at the physical store or have been handed over to a representative of the delivery company;
• upon delivery of the goods, provides the Customer with an electronic and paper VAT invoice with the transaction details.
2.11. If the Seller is unable to sell the Goods, for example because the Goods are out of stock, are no longer sold, or because of a technical error in the electronic systems related to the information in the online store, the Seller will inform the Buyer by email or other means (call and/or SMS) and the order will not be fulfilled. If the Buyer has already paid for the Goods, the Seller will refund the amounts paid within 14 (fourteen) calendar days.
Prices, payment procedure and deadlines
3.1. Prices of goods in the UAB „Juvelyrikos oazė“ online store are stated in euros including value added tax (VAT), where VAT applies to the goods.
3.2. The price of bars and other products of investment metals (gold, silver, platinum, palladium) is set according to the daily global investment metals exchange price. The price of collectible precious metals, coins and art objects is set according to precious metals prices on global exchanges, taking into account the collectible and historical value, supply and demand of the specific item.
3.3. The stated prices do not include delivery costs, unless stated otherwise. These costs are paid by the Customer.
3.4. When shopping in the UAB „Juvelyrikos oazė“ online store, the Customer must choose a delivery method:
• hand delivery by courier service;
• collection at any of the Seller’s physical stores;
• delivery of goods to another country;
3.5. When buying in the UAB „Juvelyrikos oazė“ online store, payment can be made:
• via the person’s online banking;
• by bank transfer;
• at the Seller’s physical store when collecting the goods (in cash or by bank card).
3.6. The Customer must pay for the order:
• within 2 hours, if the price of the ordered goods depends directly on precious metals prices changing on global exchanges, unless the Customer has a separate agreement with UAB „Juvelyrikos oazė“ staff;
• within 48 hours in all other cases where non-investment products are purchased.
3.7. The Seller may change the order price after the contract is concluded if:
• the order was placed outside the working hours of UAB „Juvelyrikos oazė“;
• due to technical problems in the online store, an incorrect price or other sales conditions were shown;
• the costs related to the order increased due to the actions of the Customer or third parties;
• circumstances beyond the Seller’s control caused a significant change in precious metals prices on the global market.
Delivery and collection of goods
4.1. Goods ordered in the UAB „Juvelyrikos oazė“ online store are delivered by the methods set out in clause 3.4 of these terms.
4.2. Delivery in Lithuania takes 48–72 (forty-eight to seventy-two) hours from order confirmation. If goods are ordered before 15:00 (3 pm) on a working day and parcel locker delivery is chosen, the parcel is delivered the next working day.
4.3. On non-working days, weekends and holidays, delivery may take longer depending on the chosen delivery method.
4.4. The delivery period may be extended if:
• the Customer was informed that the Seller did not have the goods at the time the contract was concluded;
• the Customer was properly informed on the UAB „Juvelyrikos oazė“ website or when placing the order about a possible delay;
• the Customer ordered goods that the Seller plans to sell in the future and therefore cannot deliver before sales of these goods begin;
• unforeseen circumstances arise whose resolution does not depend on the Seller’s actions. In this case the Seller must inform the Customer of the situation and of the delayed delivery as soon as possible.
4.5. If the Customer does not receive the goods within the period specified in these terms, they must inform the Seller of the undelivered order no later than 1 (one) day after the end of the period.
4.6. Goods are handed to the Customer personally. If the Buyer wishes another person to receive the goods, they must provide the details of the person authorised to receive the goods when filling in the order form in the UAB „Juvelyrikos oazė“ online store.
4.7. The Seller is not responsible for failed delivery if the Customer or authorised person (recipient) was unable to receive the goods delivered to the address provided when concluding the contract.
4.8. When collecting the order, the recipient, together with the person delivering the parcel, must check that the parcel is not damaged.
4.9. If damage to the parcel is found, the recipient has the right to refuse it. The recipient, together with the delivery company’s employee, must complete a parcel inspection report stating the damage. If the recipient does not check the parcel and signs on the delivery employee’s electronic device or paper delivery confirmation without any remarks, the goods are considered delivered without defects.
4.10. Delivery is considered completed when the goods are delivered to the address specified by the Customer.
Quality guarantee
5.1. UAB „Juvelyrikos oazė“ guarantees the quality of the goods sold.
5.2. The Customer has the right to require the Seller to remedy defects that arose before the goods were handed over, to replace the goods or to return them.
5.3. If the Customer considers that the goods do not meet quality requirements or differ from what was ordered, they must submit a request to the Seller within 14 (fourteen) calendar days stating the order number, date, product name, price and a reasoned explanation of the non-conformities. In the request the Customer must state which of their rights they wish to exercise:
• a corresponding reduction of the price;
• replacement of the non-conforming goods with equivalent goods of proper quality;
• return of the goods and a refund, where the defect is a material breach of the order.
5.4. Together with the request, the Customer must provide:
• the receipt or VAT invoice received with the order;
• a photo of the damaged goods or their packaging.
If this evidence is not provided, non-conformities may be remedied only with the Seller’s consent.
5.5. The Seller examines the Customer’s request and responds within 14 (fourteen) calendar days.
5.6. The guarantee does not apply to defects caused:
• by improper use, storage or care (cleaning, washing, scratching, etc.);
• when the goods were taken apart, struck or otherwise damaged by the buyer;
• for electronic devices, when the fault is caused by power grid failures, voltage fluctuations, overloads, etc.;
• if foreign particles (liquids, dust, gravel, sand, etc.) get inside the goods under guarantee;
• by force majeure – natural disasters (lightning, flood, earthquake, fire, etc.);
• when the goods under guarantee were used for purposes other than intended.
5.7. If the parties agree that the Seller takes back goods of improper quality:
• the amount paid for the goods is refunded to the bank account from which the payment was made or, if paid in cash, to a bank account specified by the buyer in any bank operating in the Republic of Lithuania;
• at the Customer’s request, the amount paid may be paid out at the company’s physical stores.
5.8. The quality guarantee is valid from the date of purchase.
Withdrawal from the contract and refunds
6.1. A Customer who is a natural person has the right to withdraw from the contract and return the goods within 14 (fourteen) calendar days of receiving them.
6.2. Returned goods must be:
• in the original packaging;
• undamaged, unscratched and not otherwise damaged by the buyer;
• in their original commercial condition (intact labels, protective films not removed, etc.);
• unused;
• complete, as received by the buyer.
6.3. The right of return does not apply to:
• goods purchased under special orders;
• pearls, gemstones, precious metals and products made of them;
• works of art, collectibles and antiques.
6.4. If the Customer wishes to withdraw from the contract and at least one of the defects listed in clause 6.2 is present through the Customer’s fault, the Customer is liable for the reduction in value and is not entitled to claim the full amount for the returned goods.
6.5. To return goods, the Customer contacts UAB „Juvelyrikos oazė“ with a notice of return and sends a completed return form.
6.6. A Customer wishing to return goods must do so within 14 (fourteen) calendar days of the notice of return.
6.7. Goods must be returned complete and in the original packaging, together with:
• the return document (issued by the company administration);
• the original receipt (if bought in the physical store);
• the original VAT invoice for the purchase;
• the warranty card and certificate of authenticity (if issued by the company).
6.8. The Seller refunds the money paid for returned goods within 14 (fourteen) calendar days after the Seller’s responsible specialist inspects the goods and determines that they are not damaged by the buyer. Refunds are paid by the methods specified in clause 5.7.
6.9. A Customer who decides to return goods is responsible for the transport costs.
*Investment GOLD/SILVER/PLATINUM/PALLADIUM products (bars, coins), under Lithuanian and EU law, are non-returnable once the order has been placed and the price fixed. If you wish to cancel an order, we can only take it back at the stated product buy-back prices (No. 738, 2014-07-22, published in TAR 2014-07-28, ID 2014-10565).
All return costs (shipping and others, if any) are paid by the Customer.
In accordance with the laws of the Republic of Lithuania, UAB „Juvelyrikos oazė“ undertakes to refund the Customer within 14 working days after our responsible specialist inspects the goods and determines that they are not damaged or otherwise spoiled by the Customer.
Customer’s rights
7.1. The Customer has the right to use the services provided by the Seller in accordance with these terms.
7.2. The Customer has the right to withdraw from the contract in accordance with these terms.
7.3. The Customer has the right to request replacement of damaged, incomplete or otherwise non-conforming goods in accordance with these terms.
7.4. The Customer has all other rights set out in these terms, the privacy policy and the legislation of the Republic of Lithuania.
Customer’s obligations
8.1. The Customer undertakes to pay:
• for the ordered goods;
• for the transport costs of the goods;
• other payments provided for in the transaction.
8.2. If the data provided at registration changes, the Customer must update it before placing an order.
8.3. Throughout cooperation with UAB „Juvelyrikos oazė“, the Customer must not disclose their login details for the Seller’s online store to third parties. The Customer undertakes to inform the Seller as soon as possible if they suspect that third parties may be able to access their account.
8.4. The Customer undertakes to use the Seller’s online store in good faith, in accordance with these terms and the laws of the Republic of Lithuania, and not to take actions that would harm the integrity of the website or otherwise contradict lawful use of the online portal.
8.5. The Customer has all other obligations established in other legislation of the Republic of Lithuania.
Seller’s rights
9.1. The Seller has the right to terminate or suspend the operation of the online store without prior notice to the Customer and is not liable for any resulting losses of the Customer.
9.2. The Seller has the right to suspend or terminate cooperation with the Customer and not to fulfil their orders if it is suspected that the Customer is intentionally harming the Seller by failing to comply with these terms and other legal requirements of the Republic of Lithuania.
9.3. The Seller has the right to set a minimum and/or maximum order quantity for certain goods.
9.4. The Seller has the right to unilaterally terminate the contract with the Customer if the Customer does not pay for the order within the deadlines and under the conditions set out in these terms.
9.5. The Seller reserves the right to cancel the Customer’s order if it cannot be fulfilled.
9.6. The Seller has the right to unilaterally cancel an order if there are doubts about the information provided by the Customer and the buyer cannot be reached using the contact details provided within 3 (three) working days.
9.7. The Seller has all other rights provided for in these terms and the legislation of the Republic of Lithuania.
Seller’s obligations
10.1. The Seller undertakes to enable the Customer to use the services of UAB „Juvelyrikos oazė“ in both its physical and online stores. The Seller is not responsible for temporary or complete unavailability of the stores and accepts no liability for losses incurred by the Customer as a result.
10.2. The Seller undertakes to deliver orders to the address specified by the buyer within the deadlines and under the conditions set out in these terms.
10.3. The Seller undertakes to notify the buyer of a cancelled order within 1 (one) working day. If the order has already been paid, the money is refunded to the buyer within 1 (one) working day of the cancellation.
10.4. If, for important reasons, the Seller cannot provide the ordered goods, it undertakes to offer equivalent goods. If the Customer does not agree to replace the ordered goods with an equivalent, the company refunds the money paid within 3 (three) working days, and the Customer has no right to make claims against the company for non-fulfilment of the order.
10.5. The Seller undertakes to respect the Customer’s right to the security of the personal information provided, except in cases provided for by the laws of the Republic of Lithuania and the Privacy Policy.
10.6. The Seller undertakes to comply with all requirements set out in these terms and other legislation of the Republic of Lithuania.
Liability
11.1. The parties are liable for breach of contract in accordance with the legislation of the Republic of Lithuania.
11.2. The Customer is responsible for the security of their account login details. All actions performed from the Customer’s account are considered transactions concluded in the Customer’s name, even if the account was used by third parties. A Customer who suspects that third parties may have obtained their login details must inform the company’s staff immediately.
11.3. The Customer is responsible for the accuracy of the information provided in their account on the Seller’s website. The buyer cannot make claims against the Seller if the consequences arose from incorrect information provided by the buyer.
11.4. The Seller is not responsible for losses incurred by the Customer as a result of not being familiar with these terms, the privacy policy and other publicly available information.
11.5. The Seller is responsible only for the information provided on the website www.royalgold.lt. The Seller is not responsible for information on other organisations’ websites accessible via links on the UAB „Juvelyrikos oazė“ website, does not maintain or control those websites and does not represent those companies or persons.
11.6. The Seller is not liable for late performance or non-performance of the contract or any other obligations if this results from factors beyond the Seller’s control.
11.6.1. Factors beyond the Seller’s control are any actions or events that do not depend on the Seller and cannot be influenced by it.
11.6.2. If an event beyond the Seller’s control occurs that prevents proper performance of the contract:
• the Seller will notify the Customer immediately;
• performance of the Seller’s obligations will be suspended and the deadline extended until the factors beyond the Seller’s control cease to affect performance of the contract.
11.7. To the extent permitted by applicable law, the Seller is released from any liability where losses arise because the Buyer, disregarding the Seller’s recommendations and their own obligations, did not read these Terms, the Privacy Policy and other documents referred to in these Terms, although they had the opportunity to do so.
Final provisions
12.1. The Seller prohibits the use of any information on the website for commercial purposes without its consent. Violations of this clause are dealt with in accordance with the legislation of the Republic of Lithuania.
12.2. A Customer wishing to buy goods from the Seller’s stores must read and agree to these terms and the privacy policy.
12.3. UAB „Juvelyrikos oazė“ has the right to amend these terms at any time, taking into account changes in legislation and its legitimate interests. The Seller announces updates to these terms, the privacy policy and other important information in the “News” section of its website.
12.4. The Seller has the right not to provide services to Customers who do not comply with or do not agree to these terms.
12.5. Any dispute, disagreement or claim between the parties related to these terms is resolved by negotiation. If no mutually satisfactory solution is found, the dispute is resolved in accordance with the legislation of the Republic of Lithuania.
12.6. A Customer who is dissatisfied with the services or quality of goods of UAB „Juvelyrikos oazė“ and does not find a solution through negotiation has the right to contact the State Consumer Rights Protection Authority, Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.